PRIVACY NOTICE

We collect and process information about you in order to improve your experience and what we have to offer. Please read this privacy notice carefully as it contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and on how to contact us and supervisory authorities in the event you have a complaint.

Who we are

We collect, use, and are responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulation and we are responsible as the data controller of that personal information for the purposes of those laws.

This privacy notice applies however you provide personal information to us, whether you go online to our websites, purchase services or goods from us or whether you telephone, email or write to us.

What personal data do we collect and use?

In the course of our relationship with you we may collect the following personal information:

This list is not exhaustive and in specific instances, we may need to collect additional data for the purposes set out in this Privacy Notice.

Whether information has to be provided by you and why

The provision of your contact details is required from you to enable us to make subscriptions or agreements with you.

By registering with us via our website or by letter, e mail or telephone we will keep you informed of information about our websites, goods and services that we think will be of interest.

Legal basis for collect and using your personal information

  1. as necessary to perform our contract with you:
  2. as necessary for the pursuit of our legitimate interests, including:
  3. as necessary for complying with our legal obligations including:
  4. based on your consent for example in relation to sending direct marketing communications via email.

You have the right to withdraw consent at any time. Where consent is the only legal basis for processing, we will cease to process your personal information after consent is withdrawn.

How we use your personal information

We (and trusted partners acting on our behalf) use your personal information for the following purposes:

Who we share your personal information with

We only select third party contractors with a strong commitment to privacy and security standards.

We will also share your information when we are obliged to do so under applicable laws or by order of any competent authority.

We never sell or rent our customer's personal information to other organisations for any purpose.

International transfers of your personal information

To deliver products and services to you, it is sometimes necessary to share your personal information outside of the European Economic Area (the EEA). This will typically occur when service providers are located outside the EEA or if you are based outside the EEA. These transfers are subject to special rules under data protection laws.

If we transfer your personal information outside the EEA, we will ensure that the transfer will be compliant with data protection law. This will include having a lawful basis for transferring personal information and putting appropriate safeguards in place to ensure an adequate level of protection for the personal information

Information collected from Cookies & Similar Technologies

We use cookies (small text files placed on your device) and similar technologies to provide our websites and online services and to help collect data. Among other things cookies allow us to store your preferences and settings; enable you to sign-in; provide interest-based advertising; help to combat fraud; and analyse how our websites and online services are performing.

You have a variety of tools to control cookies, web beacons and similar technologies, including browser controls to block and delete cookies and controls from some third-party analytics service providers to opt out of data collection through web beacons and similar technologies. Your browser and other choices may impact your experiences with our products.

How long your personal information will be kept

Your rights in respect of your personal information

Under the General Data Protection Regulation you have important rights relating to updating, rectifying and deleting your personal information held with us. In summary, these include rights to:

If you would like to unsubscribe from our mailing list you can do this at any time.

If you wish to exercise any of the above rights, you can always contact us either by email to [email protected]

For further information on each of those rights, including the circumstances in which they apply, please see the Guidance from the UK Information Commissioner's Office (ICO) on individuals' rights under the General Data Protection Regulation.

Keeping your personal information secure

We have appropriate security measures in place to prevent personal information from being used or accessed in an unauthorised way or accidentally lost. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

How to contact us

Please contact us if you have any questions about this privacy notice or the personal information we hold about you. If you wish to contact us, please send an email to [email protected]

How to complain

We hope that we can resolve any query or concern you raise about our use of your information. If we cannot the General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority. The supervisory authority in the UK is the Information Commissioner. You have the right to lodge a complaint with the Information Commissioners if you believe we have not handled your personal data in accordance with the law.